Complaints Process

Wentworth-Halton X-Ray and Ultrasound Inc. is committed to providing our patient and referring
community with a high level of service in conjunction with carrying out medical imaging services.

The purpose of the complaints process is to create a transparent and fair method of responding to
external complaints. WH X-Ray is committed to ensuring that every complaint is addressed fully and as
soon as possible.

If you have a concern regarding the service you received, an experience with WH X-Ray or in any relation
to how our clinic operates, please feel free to send an email to patientrelations@whxray.com to connect
with our Manager of Patient Relations.

All complaints, either written or verbal will be acknowledged as received and will be responded to
within three (3) business days. A full investigation and response will be provided back to you within 10
business days. If the complaint alleges harm or risk of harm it will be addressed promptly.

If you are not satisfied with the outcome/response received, the Patient Ombudsman under the
Excellent Care for All Act, 2010 will review the complaint after an organizations has responded. You may
contact them at:

Patient Ombudsman
Monday to Friday 9:00 am to 4:00pm
Telephone: Phone: 416-597-0339, Toronto: 416.597.5371, Toll Free: 1.888.321.0339
Fax: 416.597.5372
Mailing address: Box 130, 77 Wellesley Street West, Toronto, ON M7A 1N3
Website: https://patientombudsman.ca